Terms and Conditions of Sale
Any quotation supplied by The PJB GLASS GROUP LTD is done so using the information given at the time of enquiry, should the glass specification change for any reason please contact us for re quoting, we always advise the use of Toughened safety Glass in all blind systems supplied and the use of 6mm Glass in area’s greater than 1.5m .
It is the responsibility of the Specifier/Purchaser to satisfy themselves that the glass specified is thermally safe. If in doubt please contact us for advice.
All Products are quality inspected before dispatch to ensure there are no defects and that Products operates satisfactorily and within manufacturing tolerances.
The prices quoted are strictly NETT and are not subject to any monthly settlement discount.
Prices quoted are exclusive of VAT which will be charged at the rate applicable when invoiced.
Acceptance of an order and contract to supply the goods quoted would be subject to the purchasers account status with PJB Glass Group Ltd prior to acceptance and must be in writing.
Accounts: may be granted subject to credit search and application, 30 days NETT monthly (PJB Discretion)
Non Account Customers will be required to pay in full or a 50% deposit with order, with any balance due prior to delivery
All Goods remain the property of The PJB Glass Group Ltd until paid for in full
The prices on any quotation By The PJB Glass Group Ltd are open for acceptance within 30 days from the date of issue and delivery of the goods being taken within 3 months from the end of the acceptance period.
Warranty Period from date of supply is 5 Years. Minimum area charge: 0.3m .
Every effort is made to ensure that the delivery is within the lead time quoted at the time of order, liability will not be accepted for unforeseen circumstances which prolong the delivery
lead time, The Pull Cord system is to be transported W ITHOUT the controller attached and either lying on its longest edge or with the head rail at the bottom, whilst the slider system should be transported WITH THE MAGNETS ON the sealed units and with the head rail at the top or lying on its longest edge.
Product Control Types:
Manual Systems are offered with a Pull Cord, control knob or wand operation OR a Sliding Magnet with Guide rails for commercial application and WITHOUT guide rails for domestic application, it is the customer’s responsibility to state which option is required.
Normal delivery lead times for Manual Blinds are aprox 4 weeks from Order and Deposit; electrically operated blind systems are 5-6 weeks from order and deposit. We endeavour to supply in week 4 after receiving the order, however this may vary due to factory limitations and holiday periods beyond our control.
Any complaints about the condition of blinds on delivery are to be passed to Sunshade Blinds Systems within three days of delivery.
Goods cancelled after 3 days of receiving the order will carry a charge for the material costs incurred at that time and any administration charges deemed necessary up to the point of cancellation.
1. Storage for periods up to and including 7 days after the agreed delivery date will be free of charge.
2. Storage for periods longer than 7 days will incur a charge of £3 per m for each week, or part week, of storage. Charges will be calculated and invoiced monthly. This estimate is based on delivery for commercial contracts to site being on metal or timber stillage’s for crane offload, if under slung when lifting, or fork lift off loading from the vehicle to hard standing. Delivery via multi drop vehicles for smaller volumes or delivery to customer premises based on vehicle mounted stillage’s for offloading by hand. Delivery on metal stillage’s is conditional on them being made available for collection within 15 days of delivery, at our expense, providing they are at the original delivery address and that you provide loading and access facilities. This can be extended without charge for a further 7 days by application to our office should the site fall behind. After a further 7 days the stillage’s will be invoiced at £350 per stillage to allow us to purchase replacements to facilitate continuity of supply. The maximum weight of glass per stillage is 2000 kgs, unit thickness and glass size permitting. Each stillage carries a unique number that will appear on the delivery note which you or your representative will be asked to sign.
Note: Maximum height of glass on metal stillage’s is 2200mm. Note: Maximum height on special timber A frames is 1900mm.
The Building Regulations for England and W ales require that most double glazed units incorporate a low emissivity glass. If you have not allowed for this in the construction of the units then please refer to the Building Regulations to ensure that your offer to your client will meet the required standards, it is the purchasers responsibility to comply with current UK regulations.
Extended Warranty & Exclusions ( The Blind )
The warranty is provided for the IN2GLASS product, i.e., the blind system that is located between the glasses, only (the “Product”).
Liability under this warranty is limited solely to the replacement of the Product in the cases where this warranty applies. This warranty shall be valid for a period of 5 years, excluding external controls which carry a 12month warranty, following the date of purchase of the Product, subject to the following terms:
Any claims made under this warranty will only be handled subject to the submission of the purchase receipt of the defective Product also showing the purchase date.
This Warranty shall only apply to manufacturing or material defects in the Products. The warranty will not cover:
* The cost of removal and/or reinstallation of the Product or glasses (Consequential loss).
* Damage or defects caused by incorrect unit measurements or unit fitting as stated in the Fitting Instructions
* Damages resulting from abuse, misuse, accidents or alterations to the Product.
* Damages resulting from failure to follow the instructions with respect to the Product, including in relation to measurement, proper installation, cleaning, maintenance and making changes in the structure of the double glazed unit.
* Damages due to exposure of the Product to any chemicals, including chemicals used to seal the edge of the unit.
* Damages due to the exposure of the Product to variable thermal conditions, including fractures resulting from tension created by local or partial heating units, large temperature variations and/or barometric pressure changes and geographical altitude.
* Differences in the pressure required to operate a blind. These may be due to a number of causes including changes in the atmospheric pressure, changes in temperature and the manner in which the insulated glass unit is installed.
* Defects in the Product in any case where the insulating double glazed unit was harmed or the units were not placed in a vertical position.
* Defects to the Product or the Glasses due to the ladder cords touching the coated glass.
* Unevenness in the Product where the slats do not sit centrally within the Cassette after installation
* Defects in the side rail positions due to lack of packing under the side rails
* The internal ladder cord distorting as the blind is being stacked and causing unevenness in the stack.
* Any visual effect on the surface of coated glasses, to include any internal scratches must be noted to us up to a period of 3 months from supply, outside of this time frame will not be considered for replacement. We recommend minimum 22mm space with coated performance glass on the inner pane.
* Magnets that have rusted due to internal moisture content.
Extended warranty applications will be subject to a revised quotation, whilst we endeavor to make the product to the highest standard. There are visual effects that are beyond our control and are not subject to any warranty claim, these include the following items:
Tolerances of Cords and Tapes:
Due to the sum of the tolerances of the cord diameters and of the internal raising mechanism, it is possible for there to be a slight inclination of the bottom rail when raising the blind. This inclination is more marked in tall and narrow blinds. For this reason, sizes with these geometrical configurations, which are considered critical should be noted at the time of ordering and may not be included in the price list. It is also possible as a result of shrinkage of the raising cords, and also of the ladder tape, for the bottom rail to remain raised. Please remember that the materials of which both the cords and the ladder tapes are made undergo shortening as the temperature rises and lengthening as the temperature raises & falls. The coefficient of variation in length which is characteristic of these materials is about 0.02%/°C. For example, if a blind 1000mm long undergoes a temperature increase of 50 °C compared with the temperature of manufacture, it will contract by 10 mm. It is also possible for packing in the ladder tapes and the dead weight of the bottom rail to cause the rail to bend. This bending also occurs to a lesser degree with tilting-only blinds, As the blind is raised, the folding of the ladder tapes does not occur in a regular and constant fashion. This variation can cause deviation of the slats from the Horizontal as they pack. This does not constitute a reason for a claim.
Tolerances of the bottom rail:
With reference to standard EN 13120, the maximum acceptable inclination of the bottom rail with respect to the mid-point is +/-7.5 mm (15 mm total), without distinction as to the production measurements with the blind in three positions.
*The allowable tolerance on the dimensions of the screen: W idth 0 mm / mm -1. Height 0 mm / mm -1.
*Tolerance on parallelism of the bottom rail + / – 5 mm.
*Tolerance on the bending of the bottom rail Up to1.5 meters = 5mm
Between 1.5 – 2.2 meters = 10 mm. More than 2.2 meters = 15 mm.
Correct slat Closure:
Take up a position 1 m from the inner sheet of glass, after identifying the line on the unit corresponding to eye-level look outwards at the level hidden by the slats, it should not be possible to observe objects behind the unit at the observers eye level.
Note. As a consequence of this tolerance, it is possible for neighboring blinds to have different degrees of closure.
It is not necessary for slats to sit centrally within the Cassette for the correct operation of the blind.
Assessment of non-conformities in Sunshade products must be based on visual observation of the blind fitted inside the cavity of the insulated glass unit. This assessment relates only to visible elements of the blind including head-rail, slats, bottom rail, side rails and spacer bars. Evaluation of the quality of the glass is not the subject of this assessment standard.
Assessment of the Blinds
Assessment of the quality of the blind must comply with what is specified in the following points:
• The double-glazed unit with the Sunshade blind incorporated must be positioned vertically, as specified when glazed.
• The blind must be lowered and the slats tilted to approximately 45°
• The observer must be positioned at a distance of 2 m from the unit with line of sight perpendicular to the surface of the unit on both sides.
• The assessment must not be carried out with direct sunlight falling on the slats.
Assessment of the Glass
All quality standards for the glass of the insulated glass units are assessed by the Glass and Glazing Federation, Quality of Vision, Double Glazing standards.
On occasion a customer may feel that a technical site visit is required by a Sunshade/PJB Glass Group representative. It should be noted that a charge will be raised for such visits should it be discovered that these Terms and Conditions have not be complied with.
Please visit www.sunshadeblindsystems.co.uk to obtain any technical specification you require for venetian blinds inside double glazing units.
SUNSHADE BLIND SYSTEMS – A division of the PJB Glass Group Ltd 0800 310 1222
Sunshade Blind Systems – January 2015